Frequently asked questions
Where can I find my license key?
The license key can be found in the email you receive after your payment has been confirmed.
Who can use the product key, businesses or individuals?
Our products can be used by both individuals and businesses. Individuals may use any product available on our website. Businesses may only use products whose descriptions explicitly state that they can be used to license computers owned by legal entities.
For example: Home and Student products are intended for personal use only and, according to licensing terms, cannot be used by businesses. Professional and Office products can be used by both businesses and individuals.
Where can I download the software?
All software should always be downloaded from the manufacturer’s official website. Never download software from other websites.
You can find instructions for each product, along with a download or activation link (if available), in the email we send after your purchase or on our instructions page.
DO NOT ATTEMPT TO ACTIVATE PIRATED OR CRACKED SOFTWARE!
Why haven’t I received my license key?
If you have not received your product within 24 hours of placing your order, please contact us via phone, WhatsApp, email, or live chat.
Always check your Spam or Junk folders.
In Gmail, our emails may appear in the Promotions or Spam folders.
How long does it take to receive my order?
License keys are delivered instantly by email after payment confirmation, together with the installation and activation guide and the invoice.
Do I receive a warranty?
All digital products sold by us come with a 12-month warranty.
The warranty is not related to the functionality of the product.
Product keys are unique and, once activated, remain active indefinitely (except for products that include time-limited subscriptions, such as Antivirus software or Office 365).
The warranty applies in the following situations:
- We send you an incorrect key.
- We send you an incomplete key.
- We send you a key that was mistakenly issued to another customer.
- Any other human error caused by us.
In these situations, the warranty covers the free replacement of the defective key.
How long do I have to activate the key?
There is no time limit. The key can be activated at any time.
However, we recommend activating it within 10 days of purchase.
If my device breaks down, can I transfer the product key to another computer?
Only operating system product keys and Office product keys activated through the manufacturer’s account can be transferred to another computer.
Product keys can only be transferred after they have been uninstalled from the original computer.
How long is the license key valid?
The product key is valid for life and can be used on a single computer (except for products that include a subscription with a limited duration).
Please check the validity period before placing an order.
Can the product key be installed on multiple devices?
No. The product key is valid for a single device only.
It may be reinstalled as many times as needed on the computer on which it was originally activated.
Exceptions include antivirus licenses and software linked to a customer account (such as Microsoft Office 365 and Antivirus products).
I couldn’t activate the product key. What can I do?
Try following the instructions provided. If activation still does not work, follow the phone activation procedure.
If you need assistance, contact us and we will help you as soon as possible.
If I purchased the wrong product, can I return it?
Of course. Simply contact us and we will replace it with the correct license.
If I want to purchase multiple license keys, can I receive a discount?
A discount may be available for orders of more than 5 licenses.
Please contact us for more details.